Q: What is the difference between a bounce house, inflatable, moonwalk, space walk, bouncy thing, bouncer, and a jumper?
A: These are all terms used to describe the same thing! People call jumpers different things depending on which part of the country they come from.
Q: How do I make a reservation?
A: You can call us at (866) 525-0595, you can Contact Us via our website, or you can email one of our sales representatives at sales@premierepartyrentals.
Q: How far in advance should we reserve our bouncer?
A: Reserve AS SOON AS POSSIBLE! Our jumpers book up very quickly! However if you are in a bind and need a rental on short notice, just give us a call and we’ll do our best to accommodate you.
A: These are all terms used to describe the same thing! People call jumpers different things depending on which part of the country they come from.
Q: How do I make a reservation?
A: You can call us at (866) 525-0595, you can Contact Us via our website, or you can email one of our sales representatives at sales@premierepartyrentals.
Q: How far in advance should we reserve our bouncer?
A: Reserve AS SOON AS POSSIBLE! Our jumpers book up very quickly! However if you are in a bind and need a rental on short notice, just give us a call and we’ll do our best to accommodate you.
Q: Our event is in the evening, how long can we keep the tables
and chairs?
A: Typically our drivers will deliver all non inflatable equipment on the Friday prior to your event, and will pick up
on either the Sunday or Monday after your event (we work around your schedule!). Typically there is no additional fee for keeping
tables and chairs overnight. We will leave the equipment overnight based on the availability of the items and the security of where
you will be storing them. Please be advised this is on a case by case basis, and the decision to leave the equipment overnight is
at our discretion . If you have any questions in regards to keeping equipment overnight, please feel free to email or give
us a call.
Q: Is a deposit required?
A: Only when paying by credit card. A 25% deposit is required for all rentals when paying with a credit card. You can then pay your remaining balance in cash upon delivery or by credit card at least one day prior to your scheduled delivery. Should you choose to pay in cash, no deposit is required. A deposit of 25% is required for all Cash orders of $400.00 or more.
O: What is your cancellation policy?
A: In the event that you may need to cancel your order any deposits paid are fully refundable with more than one week notice prior to your event date. If you cancel less than 1 week prior to your reservation date your deposit is non-refundable but you may apply it to a future rental within a 30 day period. For cash paying customers, as a courtesy we ask that you also give us one week notice so that we may have the opportunity to rent out the items you initially reserved.
A: In the event that you may need to cancel your order any deposits paid are fully refundable with more than one week notice prior to your event date. If you cancel less than 1 week prior to your reservation date your deposit is non-refundable but you may apply it to a future rental within a 30 day period. For cash paying customers, as a courtesy we ask that you also give us one week notice so that we may have the opportunity to rent out the items you initially reserved.
Q: How can I pay?
A: You can pay your deposit using your debit or credit card. Your balance can be paid in cash, debit, or credit card. If you are a company, church, school, or other organization please Contact Us for information on your payment options. No personal checks will be accepted.
Q: Which credit cards do you accept?
A: We accept Visa, MasterCard, Discover, and American Express.
Q: Do you charge for delivery?
A: Delivery is FREE for all orders of $120.00 or more to customers within 15 miles of our facility. There is a delivery charge of $35.00 for all orders under $125.00. Fee per additional milage is $1.50, this includes both ways (Delivery & Pick Up). Please Contact us for delivery prices for cities not listed in our delivery area.
Q: What is your rain and wind policy?
A: If it is raining, we will not set up an inflatables or any equipment that may be damaged by the rain. If it is too windy we will not set up the inflatables/canopies. In these cases we will refund your deposit(s). If weather conditions change after setup, no refunds will be granted.
Q: How much room is needed to set up the inflatables?
A: In general there needs to be a 4 foot buffer around the entire unit. We refer to this as the “Safe Zone”. You can find specific dimensions on the details page of the unit you wish to rent.
Q: How much power is needed?
A: Each unit requires a 110V (standard) outlet. A dedicated outlet is preferred. Each outlet must be located within 100 feet of each unit. Generators may be rented upon request if either of these conditions cannot be met.
Q: Can I pick up the jumper and set it up myself?
A: No. Our staff is required to set-up & take-down our equipment. We offer free delivery & pick up for all of our inflatable. You may pick up all non inflatable related items (Tables, Chairs, Linens, ect.) form our facility in Cerritos, Ca.
Q: What surfaces can Jumpers be set up on?
A: Jumpers can be set up on grass, dirt, cement, or asphalt. Please indicate surface type with your reservation. Water Slides must be set up on grass, please call with any questions.
Q: Can inflatables be set up inside?
A: Yes. The area needs to be large and tall enough to accommodate each inflatable. Please Contact Us if you have any questions.
Q: Are your inflatables clean?
A: Yes! All of our units are cleaned and disinfected after every event. We also inspect each unit prior to use, and maintain meticulous inspection records for every piece of equipment. Our drivers also vacuum out and thoroughly wipe down every inflatable upon delivery.
Q: How many hours do we get the equipment with each rental?
A: Every rental is for 8 hours, however we do offer additional hours & overnight rentals on a case by case basis. Call for more info.
Q: Is there a cleaning fee?
A: No, not for normal usage. However, if excessive cleaning is needed, a minimum fee of $50 will be assessed.
Q: How much ice is needed for the Snow Cone machine?
A: ˝ pound of ice per serving. Example: For 60 servings you will need 50 pounds of ice.
Frequently Asked Questions
Anaheim
Anaheim Hills
Artesia
Bellflower
Bell Gardens
Brea
Buena Park
Cerritos
City Of Industry
Commerce
Costa Mesa
Cudahy
Cypress
Downey
Fullerton
Fountain Valley
Garden Grove
Hawaiian Gardens
Huntington Beach
La Habra
Lakewood
La Mirada
La Palma
Long Beach
Los Alamitos
Montebello
Newport Beach
Norwalk
Orange
Paramount
Placentia
Pico Rivera
Rossmoor
Santa Ana
Santa Fe Springs
Seal Beach
Signal Hill
Anaheim Hills
Artesia
Bellflower
Bell Gardens
Brea
Buena Park
Cerritos
City Of Industry
Commerce
Costa Mesa
Cudahy
Cypress
Downey
Fullerton
Fountain Valley
Garden Grove
Hawaiian Gardens
Huntington Beach
La Habra
Lakewood
La Mirada
La Palma
Long Beach
Los Alamitos
Montebello
Newport Beach
Norwalk
Orange
Paramount
Placentia
Pico Rivera
Rossmoor
Santa Ana
Santa Fe Springs
Seal Beach
Signal Hill
Stanton
South Gate
Villa Park
Westminster
Whittier
Yorba Linda
South Gate
Villa Park
Westminster
Whittier
Yorba Linda
Free Deilivery within 15 miles of our facility. $1.50 total per additional mile.